Frequently Asked Questions

Everything you need to know about our products and services.

Are Maria Nila products 100% vegan and cruelty-free?

Yes, all Maria Nila products are 100% vegan and certified by PETA, Leaping Bunny, and the Vegan Society. We never test on animals and do not use any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.

Do your products contain sulfates or parabens?

No, our hair care ranges are formulated without sulfates and parabens to ensure they are gentle on your hair, scalp, and the environment.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.

How do I choose the right product for my hair type?

Each of our collections is color-coded by hair concern. For example, 'Luminous Colour' is for color-treated hair, while 'Pure Volume' is for fine hair. You can also take our online hair quiz for a personalized recommendation.